Testimonials About Hilltop Office Trailers
The best Customer Service ever received!We brought our Jayco Pinnacle 5th wheel up to Hilltop in Fridley to have a Jayco structural defect fixed. From the moment we pulled into the lot we were impressed by the customer service provided. Bryan Wharton provided top notch service and excellent communication every step of the way. We were so thrilled that we requested they also assist in getting the Jayco warranty items addressed since we had been very dissatisfied with our Des Moines, IA dealer. Again we were not disappointed with the wonderful care taken and terrific service provided. We will definitely be back and recommend Hilltop to all our family & friends. - Cathy from Adel, IA
Excellent customer careThey were very understanding, and we're able to accommodate for what we wanted for camping adventure - Lori from Oak Grove, MN
Special Thanks to Chris and JP in Service for Help in a Jam!7/8/21 - While getting ready to go on a camping trip with our Jayco Pinnacle 5th wheel, our refrigertor/kitchen slide out refused to close. We tried to overide the automatic slide control using previously learned procedures but it did not work. A call to the Hilltop Camper & RV Service Department connected us with Chris and JP who patiently helped us for 25-30 minutres to debug and fix the problem and reset the slide controls. We then happily left for our camping trip. This above and beyond help is what we have consistently found in our interactions with Hilltop. Thanks Chirs and JP! You made our day, our weekend, and taught us a lot about our slides in the process! - Rick from Cottage Grove, MN
Thank You Hilltop RV, AlexandriaWe recently bought a Jayco Redhawk Motorhome from Hilltop RV in Alexandria. We could not be more pleased with the service and follow-up we have received!
Our sales person, Braddrich Birch, kept us informed when a Class C motorhome became available and made the contacts for us so we were able to purchase it. The finance person, Abram, was terrific in arranging financing at a good rate. They also gave us a complete walk-through to explain how everything in the motorhome worked. What we like best about Hilltop RV is that it is not just buying a motorhome and saying goodbye. The ongoing help with questions and service has been fantastic. They say, "We are always here for you.", and they mean it! Thank you Hilltop!
- Jim from Alexandria, MN
Fantastic Experience!! Cannot Recommend Highly Enough!!The communication was fantastic! I saw two campers for sale and sent inquiries. Almost immediately, I received an email saying those were sold (not surprising given the current market conditions), but was sent a list of other available campers. I clicked on one, but there were no pictures yet. Sounds like it literally just came in on a trade-in. The sales person, Jake Young, called and texted me the next day and sent pictures. I live out of town, so needed to put money down to hold the camper and my uncle, who lives in the area, came over to take a look. We paid for everything over the phone and through email and just picked up the camper this weekend. Jake Young was really great. Very, very impressed by him and the service we received! Dustin, in the business office, was great as well. What a tremendous experience and we, and our children, are very excited to enjoy our new camper. 5 stars baby!! - Aaron from North River, ND
Excellent salesmanThe ease and comfort of the entire process. - Bob from Mazeppa, MN
Love our new Jayco 5th WheelWe recently purchased a Jayco 5th wheel from Hilltop RV of Rochester MN. We ordered it in September, it arrived in January and they kindly stored it for us until we picked it up last week. The entire process has been awesome. Our sales representative is Chuck Hart. He showed us several RV's at our request and also showed a couple of them to us multiple times as we worked on making a decision of what we wanted. He was kind, courteous, not pushy at all and listened to us as to what we were looking for. As people who have never owned an RV before, he also shared knowledge that helped us along the way as we told him what it was we thought we wanted. We got exactly what we wanted. Bruce in Finance was awesome. Explained all the financing, was very helpful. Mike in service walked us through the RV, showing us all that we needed to know prior to taking possession. The service and parts department has been very helpful as we have purchased items from their department that everyone needs or that some of us just "want". We looked for RV's at several dealerships in three states prior to deciding to purchase at Hilltop RV. Chuck and the rest of the gang at Hilltop RV in Rochester were the best group of folks in helping us along our journey. Thanks so very much!!! - Rochelle from Rochester, MN
Great rental experience!We had a fabulous experience with our travel trailer rental last October. From patiently answering our many initial questions, processing the rental paperwork, walking through the operation of the entire trailer, to the return process, as first-time RV users we felt well prepared for our trip. In fact, we loved it so much that we’ll be returning in the next couple of weeks to buy our own trailer. Thanks to everyone on the rental team for making our first experience flawless! - Eric from Lino Lakes, MN
Wonderful experience!We couldn’t be happier with choosing Hilltop Camper and RV in Oronoco. Beth, our Sales Representative was wonderful! She was personable, knowledgeable, always available, and made buying our first camper easy and fun! Mike, who gave us the trailer orientation, was so helpful-very knowledgeable and willing to answer any question. Rick, in finance, made our purchase easy, quick, and seamless. What a great team to work with! We would highly recommend them! - Dan from Cannon Falls, MN
Happy CampersBeth was our salesperson and she is excellent, knowledgeable and a true people person putting the customer 1st. We had a little hiccup during our delivery but Hilltop made it right, great company that stands behind their product. Kudos to Aaron the service tech-he did a fantastic job on a repair and went above and beyond awesome employee. We are so happy with our purchase from Hilltop!
- Carol from Austin, MN
Brainerd ServiceHonesty. Continued updates. Completed work as promised. Mikaela would give me honest answers, it almost felt like she was being my advocate to get my concerns taken care of. - Doug from Farmington, MN
Well Worth the TravelWe drove all the way from Idaho to buy our trailer and it was well worth the travel! Everyone that we dealt with during our time looking at the camper, to when we got there for our walkthrough and the signing of the papers was fantastic! They answered all our questions and had everything lined up so when we got there no time was wasted and we could get back on the road. All the staff that we spoke too was very knowledgable and welcoming. They really know how to treat customers and make the process as easy as can be! - Katie from Lewiston, ID
DOING IT RUGHTExcellent Install. - David from East Gull Lake, MN
Awesome customer serviceWe worked with Beth in Oronoco to purchase our 2020 Jayco Pinnacle. With Covid going on, we were hesitant to make the purchase, but Beth was so helpful and showed a lot of patience and flexibility in getting us everything we were looking for. Rick in finance was great to work with! Walk through was very thorough! We had some minor warranty work to be done and the service department got us in when it was convenient for us and got everything done very quickly!! Would definitely recommend them for anyone looking for an RV! - Keith from Fort Dodge, IA
PurchasePrice, knowledge, friendliness - Rich from Rochester, MN
Great customer serviceOur salesperson, Beth! Beth was very knowledgeable about the trailers/campers we looked at.
- Kathleen from Brownsdale, MN
WalK thru on our new camper in OronocoMike did our walk thru on June 24th. He was very thorough and helpful in answering all our questions. - Leon from MN
Great ServiceBeth was amazing!!! The whole process was great and all of the staff at Hilltop were very helpful. - Kristina from Pine Island, MN
Walk-thruI had my walk thru on my new camper on May 20. Mike was thorough, oh so patient, answered all my questions, and was just a joy to work with! Also my salesman Dave Born was also great to work with; as was Rick Swartwood in finance. - Cynthia from Green Valley, AZ
Service at its bestWe’ve only had our camper about 10 months now. We had our first year service call to fix some minor issues. Jeff, the service manager was a pleasure to work with. He responded to all my emails and repair requests timely and efficiently. It’s so nice to get quality customer service after the purchase is done! - Danell from Duluth, MN
Great customer serviceDave Born is the BEST ! Anticipated any question we would've had. Picked us out the perfect camper for our family. Thank you so much!!! - Edilberto from Rochester, MN
Dave Born nailed it!Recently bought a Jayco Eagle 5th Wheel from Hilltop Campers. Loretta and I found the camper we wanted on the internet from our home in Omaha NE. We had previously reviewed the specifics of this model and those similar, so we were pretty well informed and ready to make a deal, all depending on the trade-in value offered for our used travel trailer by Hilltop and how we perceived their sincerity, integrity, and willingness to work with us over the phone and internet.
We made an inquiry via the net and were contacted by Dave Born, our soon to be Salesman. Being no stranger to a lot of salesmen being superficial and patronizing, Dave came across different. He was matter of fact, positive and accommodating. He took our trade-in info and came back the next day with the verdict. To our surprise, the Hilltop offer beat Camping World and several other dealers ( in Florida) by thousands.
We secured the 5th Wheel via Credit card, agreed that we would arrive 4 days later for delivery, the only catch was they were normally closed on that day. Rather than being an obstacle, David rallied the troops (employees) and he met us in the parking lot when we arrived (it was about 26 degrees). Noting we were on a tight schedule , he got our truck in for the hitch installation, arranged for our supper and a place to stay the night.
Dave was a wonderful host and ensured the buying process went flawless and the $50 gift card for supplies was a nice surprise too.
The entire process, including a 5th wheel hitch being installed, financing, inspection, 5th wheel orientation and training took around 4 hours, mainly due to their preplanning and preparation; no glitches, no surprises. We made it back to Omaha the next day as planned safe and sound.
Great team, great business and great relationship
Charlie, Retired USAF SMSgt - Charlie from Omaha, NE
Parts Store Amazing customer serviceThanks for accommodating my order during the COVID 19 stay at home order. Had my requested items delivered within 24 hours of calling! You guys rock - Mark from Lake Elmo, MN
Help While on VacationMy wife and I were on vacation last summer in Minnesota. We were going to leave our campgroud outside of Alexandria only to find out that our black tank valve was stuck in place. We tried the Jayco dealer in Alex and one other place (by phone to see if they could get us in) but they just couldn't be bothered. That was NOT the case at Hilltop! They didn't know us from Adam but it didn't matter. They treated us like we were their most faithful customer. They fixed the issue in a timely manner and while we were there the ENTIRE staff looked out for our needs and comfort. An OUTSTANDING dealership with an OUTSTANDING service department. - Daryl from Newburg, ND
Amazing Staff At Hilltop CamperHilltop Camper has such an amazing staff. They helped me find the perfect RV for my family and I, and they were able to stay within our budget. I would recommend them to anyone looking for an RV! - Joe